Privacy Policy

Overview

WeCart is committed to protecting your privacy. We collect only the information needed to deliver groceries, improve service quality, and keep our platform safe and reliable.

1. Information We Collect

• Account details such as your name, email address, and phone number when you create or use an account.
• Order and shopping details such as products selected, delivery instructions, order history, and support interactions.
• Location and address information used to estimate delivery range, pricing, and successful drop-offs.
• Device and usage data such as browser type, IP address, and how you interact with our app to improve reliability and performance.

2. How We Use Your Information

• To provide core services, including order processing, shopper matching, delivery coordination, and customer support.
• To personalize your experience, such as remembering delivery preferences and improving search and recommendations.
• To communicate important service messages, including order updates, account notices, and policy or security notifications.
• To maintain safety, prevent fraud, enforce our terms, and comply with applicable legal obligations.

3. When We Share Information

• With verified shoppers and service providers only as needed to complete your order and support operations.
• With trusted vendors who help us run services such as hosting, analytics, authentication, and notifications under confidentiality obligations.
• With authorities or regulators when required by law or to protect rights, safety, and the integrity of our platform.
• During business transfers (such as a merger or acquisition), where permitted by law and subject to continued data protection.

4. Data Retention

• We keep personal information only as long as needed to provide services, fulfill legal obligations, resolve disputes, and enforce agreements.
• Retention periods vary by data type, usage, legal requirements, and operational needs.

5. Security

• We use reasonable technical and organizational safeguards to protect personal information from unauthorized access, misuse, loss, or disclosure.
• No method of transmission or storage is fully secure, but we continuously improve controls and monitoring to reduce risk.

6. Your Choices and Rights

• You may update profile information and account details through your account settings where available.
• You can request account or data-related support by contacting us using the details below.
• Depending on your location, you may have additional rights regarding access, correction, deletion, or objection to certain data processing.

7. Children's Privacy

• Our services are not directed to children and we do not knowingly collect personal information from children without appropriate legal basis.
• If you believe a child has provided personal information, contact us and we will review and take appropriate action.

8. Changes to This Policy

• We may update this Privacy Policy from time to time. When changes are material, we will provide notice through the app or other appropriate channels.
• Your continued use of WeCart after updates means you accept the revised policy.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, contact us at operations@wecart.me.