Terms of Service

1. Acceptance of Terms

• By accessing or using WeCart, you agree to these Terms of Service and our Privacy Policy.
• If you do not agree with these terms, you should not use our services.

2. Eligibility and Account

• You must provide accurate account information and keep your login details secure.
• You are responsible for activities that occur under your account unless unauthorized use is reported promptly.
• We may suspend or terminate accounts that violate these terms or applicable law.

3. Orders and Deliveries

• WeCart connects customers with personal shoppers to shop and deliver items from available stores.
• Product availability, substitutions, and final totals may vary based on in-store stock and customer approval.
• Delivery windows are estimates and may be affected by traffic, weather, store delays, or other operational issues.

4. Pricing and Payments

• Prices and fees shown in the app may change and are confirmed at checkout or delivery, as applicable.
• You agree to pay all applicable charges, including item totals, delivery fees, and any additional approved costs.
• Failure to complete payment may result in order cancellation or account restrictions.

5. Prohibited Conduct

• You may not misuse the platform, attempt unauthorized access, interfere with service operations, or submit fraudulent orders.
• Abuse, harassment, or unsafe behavior toward shoppers, support staff, or other users is strictly prohibited.
• We reserve the right to remove content, cancel orders, or suspend accounts for prohibited conduct.

6. Intellectual Property

• All WeCart branding, software, content, and platform materials are owned by WeCart or its licensors and are protected by law.
• You may not copy, modify, distribute, or create derivative works from platform content without prior written permission.

7. Service Availability and Changes

• We may update, pause, or discontinue features, delivery zones, or services at any time.
• We do not guarantee uninterrupted or error-free service, but we work to maintain reliability and quality.

8. Disclaimer and Limitation of Liability

• Services are provided on an 'as is' and 'as available' basis to the extent permitted by law.
• To the maximum extent permitted by law, WeCart is not liable for indirect, incidental, or consequential damages arising from use of the service.
• Where liability cannot be excluded, it is limited to the amount you paid for the affected service.

9. Indemnity

• You agree to indemnify and hold WeCart harmless from claims, losses, and expenses arising from your misuse of the service or violation of these terms.

10. Governing Law

• These terms are governed by applicable laws of Zambia, unless otherwise required by mandatory local consumer law.
• Disputes will be handled by competent courts or authorities in accordance with applicable law.

11. Changes to These Terms

• We may revise these Terms of Service from time to time. Material updates may be communicated through the app or other suitable channels.
• Continued use of WeCart after updates means you accept the revised terms.

12. Contact Us

For questions about these terms, contact us at operations@wecart.me.